Terms of service

1. Scope

The purpose of these general sales conditions is to provide and define all necessary information to the user about the ordering, sale, payment and delivery of purchases made on the website www.yogaemcortica.pt, owned by:

Luis Daniel Fonseca Louro Dias Oliveira

NIF 214 192 350

Rua Fonte do Ouro, Prazeres, Block B, 1st Dto

2460-610 Aljubarrota

These general conditions of sale are the only ones applicable and supersede all other conditions, except prior agreement, express and in writing.
It is considered that, when validating an order, the user is accepting these general conditions of sale.

2. Product

The images of the products available on the site are as accurate as possible, in order to reproduce the product in an identical way as it actually is. Bearing in mind that some products are handcrafted, there may be slight differences between the image and the product itself, due to the raw materials themselves and the production process.

3. order

3.1. Order fulfillment

The products on the website are available for sale in Portugal (Mainland and Islands), Europe and the rest of the world.
To place an order on the website, the user simply needs to follow these steps:
1. Select the products you want to purchase and add them to the shopping cart;
2. Fill in all mandatory fields (delivery and billing address, telephone contact, shipping method, NIF for tax purposes) and select the desired payment option;
3. At the end of the order, you will see a screen with the confirmation and details of the order, whose proof you can print. You will also receive an automatic email with this information.
By submitting your order, the user accepts the site's General Terms and Conditions of Sale, as well as the Privacy and Personal Data Protection Policies (Legal Notices) that appear in the footer of the site.
If the destination address of the order is not identified for shipping costs, you will receive an email with the total value of the order and payment details.

3.2. Order Non-Processing

Whilst we make every effort to process all orders, exceptional circumstances may occur which cause us to refuse to process an order.
yogaemcortica reserves the right not to process orders without a guarantee of good payment or if the orders are incomplete or incorrect or if the product is no longer available. In these cases, the user will be informed by email of the cancellation, and the amount paid by the user will be refunded.
yogaemcortica also reserves the right to cancel any order, even if successfully placed, and is exempt from liability for damages or costs, if any of the following situations occur:
• Product unavailable (in this case, the amount paid by the User will be refunded using the same payment method used in the order);
• Incorrect billing information;
• Payment of the order not received (up to 5 working days after ordering);
• Error in the price of the product or postage value;
• Delivery of order not achieved at the address indicated for delivery.

3.3. Order Cancellation

If, after confirming the order and its settlement, you wish to cancel it, you will have 2 hours before the start of processing.
If you cancel after processing, the value of the items will be returned within up to 5 working days, using the same method used for payment, however shipping costs are not refundable.

3.4. Order validity

The order is valid for 5 working days, unless otherwise stated. If payment is not received, the order will be automatically cancelled.

4. Product Availability

The fulfillment of orders placed on the site is subject to product stock availability.
If the stock of a certain product is temporarily out of stock or if the customer has placed an order for a product that has been sold out in the meantime, yogaemcortica will inform the user by email and indicate the approximate date for replacement of the product, leaving it to the user's discretion if remains interested in the order or if you want to cancel it.
Whenever possible, yogaemcortica will try to deliver all items ordered in one shipment. However, if a part of the ordered items is delayed or momentarily unavailable, the delivery of the order may be phased. In this case, the user will be informed by email.

5. Price

The prices of the products are those published on the website, unless there is an obvious error. The site is updated daily, however, it is possible that the information about the price of some products contains errors, so, in the event of this situation, yogaemcortica will inform the user as soon as possible, giving the possibility for the user to confirm the order at the correct price or cancel it, with the right to a full refund of the amount paid. If it is not possible to get in touch with the User, yogaemcortica reserves the right to cancel the order placed and refund it in full.
The prices shown on the website are in Euros and already include Value Added Tax (VAT), according to applicable legislation in the European Union.
Product prices are subject to change and update. yogaemcortica reserves the right to change prices without prior notice. However, the price displayed at the time of purchase is the price actually applied, unless there is an obvious error.

6. Payment Methods

In order to present the most convenient solutions for the user, the site has the following payment methods available:

• MbWay

• ATM Reference

• Credit Card (Paypal) In the case of payment by credit card, the debit will be made on the user's card immediately upon confirmation of the order. If some products ordered are sold out, the value of the same will be refunded to the customer.

yogaemcortica is not responsible for any delay or lack of delivery of orders resulting from verifications and authorizations of the issuing entities.